Refund Policy

At Wing Snob, we are committed to delivering a satisfying dining and ordering experience to every customer. We understand that issues can arise, and we want to ensure that our refund and cancellation process is clear, fair, and straightforward. Please read this Refund Policy carefully before placing an order through our website at wingsnob-eat.click or through any affiliated ordering platforms.

This policy applies to all purchases, orders, and transactions made directly through Wing Snob. By placing an order with us, you agree to the terms outlined in this Refund Policy. If you have any questions or concerns, please contact us at [email protected] before completing your purchase.

1. Our Commitment to Customer Satisfaction

Wing Snob takes great pride in the quality of our food and service. We source quality ingredients and prepare each order with care. However, we recognize that mistakes happen — whether it is an incorrect order, a missing item, a quality issue, or a service failure. In such cases, we are committed to making things right through our refund and remedy process described below.

This policy is governed by applicable United States consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, as well as any applicable state consumer protection statutes. Customers located in California may also have additional rights under the California Consumer Privacy Act (CCPA/CPRA) as it relates to personal data used in processing transactions.

2. Eligibility Conditions for Refunds

Not all requests automatically qualify for a refund. A refund may be issued if one or more of the following conditions are met:

• You received an incorrect item that was not what you ordered.
• Your order was missing one or more items that you paid for.
• The food delivered or prepared was of unacceptable quality (e.g., undercooked, spoiled, contaminated, or clearly not as described).
• Your order was never delivered and no refund or replacement was provided by the delivery partner.
• A technical error during checkout resulted in a duplicate or unauthorized charge.
• Your order was cancelled by Wing Snob due to unavailability of items or operational issues before preparation began.

Refund eligibility is assessed on a case-by-case basis. Wing Snob reserves the right to request photographic evidence or other documentation to verify the claim before issuing a refund.

3. Timeframes for Refund Requests

To be eligible for a refund, you must submit your request within the following timeframes:

Requests submitted outside of these timeframes may not be honored. We strongly encourage customers to contact us as soon as an issue is identified. Late submissions will be reviewed at the sole discretion of Wing Snob management.

4. Non-Refundable Items and Situations

The following are generally not eligible for refunds:

• Orders that have been fully prepared and picked up by the customer in-store or at the counter.
• Items where the customer has consumed more than half of the order before reporting a quality issue.
• Orders where the customer provided an incorrect delivery address at checkout.
• Promotional or discounted items marked as "final sale" or "non-refundable" at the time of purchase.
• Delivery fees, service fees, or platform surcharges imposed by third-party delivery services (these are governed by the respective platform's own refund policy).
• Gift cards, store credits, or vouchers that have already been redeemed.
• Customized orders that were correctly prepared according to the specific instructions provided by the customer.
• Orders affected by factors outside Wing Snob's control, including natural disasters, extreme weather, or delivery partner failures (in such cases, you must contact the delivery platform directly).

5. How to Request a Refund (Step-by-Step)

If you believe you are entitled to a refund, please follow the steps below:

1. Step 1 – Contact Us Promptly: Send an email to [email protected] or visit our website at wingsnob-eat.click to initiate your refund request. Make sure to contact us within the applicable timeframe listed in Section 3.
2. Step 2 – Provide Your Order Details: Include your full name, order number, date and time of the order, and the email address used when placing the order. Without this information, we may not be able to locate your transaction.
3. Step 3 – Describe the Issue: Clearly explain the problem you experienced. Be specific — for example, "I ordered 10 Classic Buffalo Wings but received Honey BBQ Wings instead" or "My order was missing a side of ranch dressing."
4. Step 4 – Submit Supporting Evidence: Where applicable, attach photographs of the incorrect, missing, or unsatisfactory items. Visual documentation significantly speeds up the review process.
5. Step 5 – Await Our Response: Our team will review your request and respond within 2 business days. We may ask for additional information or clarification during this time.
6. Step 6 – Refund Decision: Once the review is complete, we will notify you of our decision by email. If your refund is approved, you will receive instructions on how and when the refund will be processed.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for funds to appear in your account depends on your original payment method:

Please note that Wing Snob processes refunds on our end promptly after approval, but your financial institution's internal processing times may cause additional delays beyond our control. If your refund has not appeared within the stated timeframe, we recommend contacting your bank or payment provider.

7. Partial Refunds

In some circumstances, a partial refund may be more appropriate than a full refund. Wing Snob may issue a partial refund under the following conditions:

• Only a portion of your order was incorrect or missing (e.g., one item out of a multi-item order was wrong).
• The food quality issue affected only part of the order, while the remainder was acceptable.
• A promotional discount or coupon was applied to the original order, in which case the refund will reflect the actual amount paid for the affected item(s).
• The customer has already consumed or partially used the item in question.

Partial refund amounts will be calculated based on the individual item price as listed on the menu at the time of the order. Wing Snob's determination of the partial refund amount is final unless successfully disputed through the dispute resolution process described in Section 10.

8. Exchange Policy

In many cases where an incorrect item was received, Wing Snob may offer a replacement or exchange rather than a monetary refund. This option is available under the following conditions:

• The exchange request is made within 1 hour of receiving the incorrect item.
• The original incorrect item is available to be returned to the store (for in-store or pickup orders) or photographically documented (for delivery orders).
• The correct item is currently available on the menu and in stock.

For delivery orders, exchanges may not always be logistically feasible. In such cases, Wing Snob will issue a store credit or monetary refund instead. We will always work with you to find the most convenient remedy available.

9. Cancellation Policy

We understand that plans change. However, because food orders are prepared fresh and quickly, our cancellation window is limited.

9.1 Online and App Orders

You may cancel your order without penalty within 5 minutes of placing it, provided preparation has not yet started. To cancel, contact us immediately at [email protected] with your order number and cancellation request.

If cancellation is requested after the 5-minute window or after preparation has begun, a full refund may not be available. In such cases, you may receive a partial refund or store credit at Wing Snob's discretion.

9.2 In-Store Orders

Once an in-store order is placed and confirmed at the counter, it cannot be cancelled. If an error was made by our staff in recording your order, please alert us immediately before preparation begins.

9.3 Catering or Large Group Orders

For catering orders or large group orders placed in advance:

• Cancellations made 48 hours or more before the scheduled pickup/delivery time are eligible for a full refund.
• Cancellations made 24 to 48 hours before the scheduled time may receive a 50% refund.
• Cancellations made less than 24 hours before the scheduled time are generally non-refundable due to ingredient procurement and preparation costs already incurred.

10. Dispute Resolution Process

If you are dissatisfied with our refund decision or believe your concern was not adequately addressed, you have the following options for dispute resolution:

10.1 Internal Escalation

Contact our management team directly at [email protected] with the subject line "Refund Dispute – [Your Order Number]". Include all prior correspondence, order details, and a detailed explanation of why you disagree with the original decision. Management will review the dispute and respond within 5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you retain the right to dispute a charge with your credit card issuer or bank if you believe a transaction was unauthorized or if Wing Snob failed to provide the purchased goods. We encourage you to contact us first to resolve the matter, but we respect your right to pursue this option.

10.3 Consumer Protection Agencies

If you feel that your consumer rights have been violated, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General office for state-level consumer protection complaints.

10.4 Informal Mediation

Wing Snob is willing to participate in informal mediation if both parties agree. Costs associated with mediation shall be shared equally unless otherwise agreed in writing.

11. Fraudulent Refund Claims

Wing Snob takes fraud seriously. Submitting false, exaggerated, or misleading refund claims constitutes fraud and may result in:

• Permanent suspension of your account and ordering privileges.
• Reporting of the fraudulent activity to relevant authorities.
• Legal action to recover losses if the fraud resulted in financial harm to Wing Snob.

We use order management systems and documentation to verify all refund claims. We appreciate our customers' honesty and ask that all refund requests be submitted in good faith.

12. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at wingsnob-eat.click. We recommend checking this page periodically for any updates. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or disputes, please reach out to Wing Snob using the contact details below. Our team is ready to assist you and will do our best to resolve your concern promptly and fairly.

When contacting us, please have the following information ready to expedite the process:

• Your full name
• Order number and date
• Description of the issue
• Photos or documentation (if applicable)
• Your preferred resolution (refund, replacement, or store credit)